3 weeks ago
I found my car using autotrader and immediately loved the car. But living about a 2 hour drive away from the dealership I was weary of purchasing the car as a remote purchaser and having it delivered to me on a truck without test driving it first. So after a journey up to the garage one Saturday morning I bought the car and had it delivered to me a few days later free of charge. I could have actually had it delivered without the test drive as the car is perfect and just as described.
Andy P, the salesman, isn't your typical car salesman. He's honest, and not pushy in any way at all. I've bought a lot of cars in my time and this was a very smooth and enjoyable experience. At no point did I feel pressured into the sale.
The test drive was expertly planned to include all different types of roads, and it was a long drive too. Not like in other dealerships where you're lucky to get more than a few miles. Andy took me through every detail of the car, explaining all the many features. But once again, not in a flashy showoff way, but in a knowledgeable caring manner, making sure that everything was to my liking.
I really can't stress how relaxed the whole experience was. So much so that my partner hopes to be able to purchase a car from them in the near future.
The hand over was smooth and effortless. My new car arrived on a truck and my old car was taken away. Easy.
Just goes to prove that a family business once again looks after their customers and employees caring staff.