Firstly, thank you for the extremely quick resolution to the issues we had with the collection of our 3008. The car came back after being valeted again, 100% better, and we absolutely love it.
Secondly, credit where credit is due to Andy Parton – what an absolute asset ...
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Firstly, thank you for the extremely quick resolution to the issues we had with the collection of our 3008. The car came back after being valeted again, 100% better, and we absolutely love it.
Secondly, credit where credit is due to Andy Parton – what an absolute asset to Arbury.
From the day we first met him when we came in to view the 3008 he has always treated us with respect. He has never pushed the sale so hard that it’s awkward, and he has listened and taken everything on board. We collected our 3008 on 11/02/20 and were unhappy with the condition. Even though it was Andy’s day off, he responded to our email immediately and found a resolution quickly. Not many people would respond to a customer on their day off, and for me that shows his commitment to his customers.
We had a demonstration 308 while Arbury had ours, and my husband fell in love with it, so on collecting our 3008 he mentioned to Andy what he was looking for. Andy went above and beyond and found Jason’s perfect car and today, I am pleased to say, we collected our 308 and are over the moon with it.
So, in two weeks we have purchased and collected two Peugeot models from Arbury in Bromsgrove and it’s all down to Andy’s absolutely amazing customer service.
I find it’s all too easy to make a complaint and focus on what’s wrong, but we want to thank Andy and the team at Arbury for everything; we really couldn’t be happier with the two cars, and most definitely will be returning customers in a few years.
Andy has definitely made us feel comfortable to come back and give him the impossible task of finding cars for two very picky customers. -
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